Igniting Workplace Enthusiasm
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Tuesday, June 13, 2017

Customer Service Seminar

Tuesday, June 13, 2017
09:00 AM - 04:00 PM

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Course Information

One of the most important lessons learned by companies early in the 21st century is that to continue to grow and thrive, the customer needs to come first.  It sounds simple, but successful organizations recognize that customer satisfaction stems from a series of interconnected events and customer loyalty drives profitability and growth.  This complete experience can cause a customer to become a champion for your organization.
 
This seminar begins with taking 100% responsibility for ourselves and the attitudes we convey.  Each time we come into contact with a customer, our attitude shows.  The challenge is to maintain a friendly, low pressure and high service environment for our customers and keep ourselves productive and service-oriented throughout our day.

 

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Location

Dale Carnegie
1150 Glenlivet Drive Suite C-34 - Conference Room
Allentown, Pennsylvania 18106
United States
610.783.6500 ext. 0

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Outline

  • Access Customer service attitudes to set goals for improvement
  • Incorporate the Four Drivers of Customer Service to build customer relationships
  • Apply attitude control principles to manage our attitudes
  • Use conversational language to keep the interaction low pressure
 
 

2000 Valley Forge Circle, Suite 120, King of Prussia , PA 19406, US
P:610.783.6500 ext. 0

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Dale Carnegie of Pennsylvania offers workplace training throughout the state, including leadership, corporate & executive training programs in Philadelphia.
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