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Robert S. Johnston

Robert S. Johnston

Trainer & Performance Consultant

Phone: 302.368.7292
Extension: x307
Departments: Trainers, Performance Consultants

 

Robert Johnston is President of Dale Carnegie Training of Delaware, and is a certified trainer, professional business coach and performance consultant.  He has been a part of the Dale Carnegie organization since 1997 and has a proven track record of leading individuals and organizations to achieve breakthrough results.

Robert is certified to instruct the following Dale Carnegie Programs:

  • Customer Service
    • Instilling an Attitude for Service
    • 5-Star Customer Service
    • Complaint Resolution
    • Exceeding Expectations
  • Leadership
    • Driving Organizational Change
    • Results-Based Management
    • Performance Management
    • Leadership Communication
  • Process Improvement
    • Problem-Solving and Decision-Making
    • Innovation
    • Project Management
    • Process Development and Implementation
  • Team Member Engagement
    • Team Building
    • Conflict to Collaboration
    • Understanding Personality Profiles
    • Taking Teams from Average to Extraordinary

In addition to being certified in these core programs, Robert also works with his clients to develop customized solutions to unique problems and to deliver very specific outcomes.  For example, Robert has:

  • Worked with a local government agency to replace the “how long until I can retire?” attitude with an attitude of enthusiasm and a sense of urgency.
  • Helped a high end destination resort train employees hired from the surrounding rural communities to provide first class service to VIP guests from around the world.
  • Partnered with a local car dealership to develop and implement a unique sales process that has lead to a dramatic increase in sales, customer loyalty and employee retention.

Robert is known by his clients for his high-energy delivery and sense of humor.  He believes, as Mr. Carnegie did, that people learn best when they are having fun.  His facilitation style is participation-based, not lecture based, which allows participants discover the answers to their unique situation.  Participants in a program facilitated by Robert will feel engaged, encouraged, challenged and successful.

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2000 Valley Forge Circle, Suite 120, King of Prussia , PA 19406, US
P:610.783.6500 ext. 0

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Dale Carnegie of Pennsylvania offers workplace training throughout the state, including leadership, corporate & executive training programs in Philadelphia.
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